R&D Capability

After Sales Support

Service Standards

Service Standards

I. Service Guidelines

(1) First-class service attitude, superb quality of service, promotion of company culture and establishment of company image.
(2) High quality repair services to restore products to normal use.
(3) Timely and quick service, the shortest waiting time and the least time consuming repair.


II. Maintenance staff authority

(1) Strict control and storage of material tools and information for maintenance.
(2) Promptly and honestly reflect the demand for various materials and the timing of the demand to the relevant departments.
(3) Strictly implement the company's after-sales service management system.


iii. emergency programme

(1) If the customer has product quality problems or damage in the use of the product, and the situation requires that the normal use be resumed as soon as possible, the customer can be advised to make a certain amount of stock in the purchase of goods to avoid emergencies.
(2) If the product repair process takes a long time and affects the daily operation of the customer's project, within the scope of our company's ability, we can apply to our company or the local distributor to call the same type of product for emergency, and then return the product to our company or distributor intact after the repaired product can be used.


The final right to interpret this programme belongs to TMDT Sweet and Dynamic Electronics

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